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Een VIP-behandeling : visualisatie van de informatieplanning bij UWV

Kooreman, Martijn (2009) Een VIP-behandeling : visualisatie van de informatieplanning bij UWV.

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Abstract:In this work we have examined how to improve the Information Management (IM) process at UWV by making information planning more transparent and uncluttered. To achieve this there has been a thorough examination of the literature and there have been interviews with relevant stakeholders (IM, GIM, CIO-Office). A set of requirements which an instrument for UWV must satisfy is formulated based on the results of these interviews and the literature study. The best visualizations have been presented to the Information Managers to be able to identify the visualization that best suits UWV. From the literature study has been concluded that (i) the complexity of projects needs to be controlled, (ii) that projects have to be made less soft and that (iii) the uncertainty of projects needs to be reduced. Complex projects are projects which contain many varied and interrelated parts. Softness entails a lack of clarity in the goals, the presence of multiple stakeholders with different expectations, etc. Uncertainty means that there are changes in the environment which (can) influence the project. Complexity, uncertainty and softness raise the probability that a project will not be completed within the attributed time, money and quality. Programme Management and Portfolio Management help to reduce the complexity, softness and uncertainty by enabling the identification, elucidation, structuring and enabling the management of dependencies between projects. Stakeholders have indicated the need for a visualization instrument to (i) clarify the relationships between projects, (ii) to be able to communicate in a pro-active way about the developments within the organisation which impact the own department and (iii) to gain insight in the consequences of changes in the organisation on projects. In sum; to do the right things and to do things with the right goals. A visualization needs to contain elements which a manager uses to lead. It should never be a goal in itself to create the visualization. Furthermore, the visualization needs to be easy to use and easy to understand. The visualization must contain goals, alterations and dependencies. The goals describe why things need to be done. alterations describe what is going to be done and the dependencies are the relations between the alterations. The goals aid in structuring the alterations in a way that enables the identification and elicitation of dependencies. Dependencies describe which alterations need to be finished before related alterations can be done. The Doelstellingen-Inspanningen-Netwerk (“goals-alterations-network”, DIN) is the best visualization for UWV. The DIN enables the quantification of goals. Alterations can be coupled to these goals and the DIN enables the visualization of dependencies between alterations. The DIN provides insight and overview in change programmes of areas of interest within an Information Management department. A DIN also provides insight in the relationships between goals and alterations and in the relationship between alterations. This enables Information Managers with insight in the consequences of decisions regarding the starting and stopping of alterations.
Item Type:Essay (Master)
Clients:
UWV
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
Link to this item:http://purl.utwente.nl/essays/59794
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