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Aligning organizational strategy and employee role behavior with the help of performance management in a Dutch human capital solutions firm

Schilt, Effendi Marius Jan (2009) Aligning organizational strategy and employee role behavior with the help of performance management in a Dutch human capital solutions firm.

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Abstract:This report provides recommendations for HR practices that can be implemented specifically to support the service differentiation strategy. Managing (new) employees involve clear target setting through cascading down overall company goals. These goals can consists of a combination of hard and soft targets to aid in the implementation of the service strategy (including e.g. customer satisfaction and team cooperative behavior). Development plans must be provided to in order to equip employees with the right knowledge and skills aimed at meeting client expectations. Creative problem solving capabilities and communicative skills and specific branch knowledge could be considered here with the aim of increasing responsibility for the client and taking ownership. Monitoring results and progress is managed differently in a service strategy type of organization then for a cost-leadership type or organization. The latter emphasizes quantity for instance output per person of work that is usually more standardize. For a service strategy type of company quality, further defined by the client also plays a role. Regular feedback to monitor quality and to devise new strategies to reach speed and quality are desirable for a service type of organization. More control type of management can be at the expense of flexibility, feelings of freedom in how to achieve results and the willingness to assume responsibility for the client and the job/task. Finally performance management is about evaluating former set targets through regular performance appraisals during the year and rewarding accordingly. Reward schemes can facilitate increased ownership by rewarding own acquisition proving good services from the past.
Item Type:Essay (Master)
Clients:
Avancos
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/59802
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