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Towards an enterprise performance management solution : a method to design and implement enterprise performance management

Span, Ruben (2009) Towards an enterprise performance management solution : a method to design and implement enterprise performance management.

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Abstract:Fundeon came to life after the merger of Bouwradius and SBW. Because of this new situation, difficulties arose managing the new company`s performance. IT-Eye was approached to help solving these problems. Unfortunately, IT-Eye did not have a (standard) approach to attack these problems. It soon became clear that companies generally lack guidance when applying enterprise performance management (EPM) to improve their alignment of business processes with their business strategy and to enhance their ability of measuring performance. In addition, also literature did not provide an all-encompassing methodological approach for EPM design and implementation. Main recommendations To help solving the indicated problems, this research proposes a method to help designing and implementing EPM. This method consists of phases, steps, activities supporting these steps, and methods and techniques. Although the proposed method can be made more pragmatic, it gives some guidance when applying EPM. This includes the statement that EPM must be designed and implemented in an iterative way, having a steering committee managing the company`s strategy for EPM. Amongst others, this EPM strategy contains decisions about the inclusion of business process redesign and changes in the organizational structure
Item Type:Essay (Master)
Clients:
IT-Eye B.V., Nieuwegein
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science, 54 computer science
Programme:Business Information Technology MSc (60025)
Link to this item:http://purl.utwente.nl/essays/59822
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