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The ISEA project : Inter-organizational Supply-change EAsing : a project to restore the natural flow between Shell Chemicals and their logistics service providers

Jager, Chris A. (2009) The ISEA project : Inter-organizational Supply-change EAsing : a project to restore the natural flow between Shell Chemicals and their logistics service providers.

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Abstract:In today’s world of cutthroat competition, more and more companies are searching for ways to team with others in order to improve efficiency and competitiveness. It is no longer a question of companies competing with each other, but more a competition between chains of companies. In this respect Shell Chemicals Europe is no different. In order to focus on their core competencies, namely the production of petrochemicals, they began outsourcing all logistics activities of their operations in the 80’ies. One of the major challenges of outsourcing is the management of the customer/supplier relationships that these companies engage in with their suppliers. Also Shell Chemicals Europe is experiencing difficulty in managing these relationships. Currently Shell is experiencing a lot of daytoday firefighting, which occurs when issues bounce back from the supplier. This research investigates these customer/supplier relationships between Shell and the various Logistics service providers they work with and makes an effort to unearth possibilities for improvement. Next to customer/supplier relationships, this investigation also touches upon the areas of portfolio management and supply chain management.
Item Type:Essay (Master)
Clients:
Shell Chemicals Europe BV
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
Link to this item:http://purl.utwente.nl/essays/59831
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