Process improvement of the change processes within the global Sensata Technologies organization : communication interface between the Netherlands and China

Dekker, Chantal (2009) Process improvement of the change processes within the global Sensata Technologies organization : communication interface between the Netherlands and China.

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Abstract:This is a report of the research after the change management process of Sensata Technologies. Reason for this study is the communication problems that have become into existence after moving the product design, production, and supplies of the Electrical Protection products from Almelo to Changzhou. Sensata Technologies has procedures for all of her business processes, and in that way as well for change management. That is why the assignment was mainly meant to map the process in accordance with the existing procedures, as well to map the current process, and to find the bottlenecks in communication. The mean question that is answered in this report is: ‘What does the process of change management at the moment look like, and how can this process be improved when looking at the communication streams?’ Three steps have been taken two answer this question. First, the process as it should be, is mapped according Sensata’s Change Management Procedure, which is set up after ISO and TS quality requirements. Secondly, the current Change Management processes have been described, and actual communication streams during the process have been described and mapped. Finally, the communication problems during the change have been described, using the outcomes of depth-interviews with Change team members. To collect all the necessary information I have been analyzing the process, and interviewed the participants in the process. With the collected information in hands I should be able to give opportunities to improve the change management processes. What I found, were indeed a lot of communication issues and that they mostly have to do with the physical distance, cultural and lingual matters. Although more important is that I found, that most of the communication problems are caused by other upper laying issues. These issues are to be divided in five categories: process, organization, knowledge measurement, (use of) technology, and performance measurement. For all of these categories points of improvements have been given, of which the technology part also covers points of improvement for communication.
Item Type:Essay (Bachelor)
Clients:
Sensata Technologies
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration BSc (56834)
Link to this item:http://purl.utwente.nl/essays/59989
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