Outsourcing 'in control': outsourcing binnen Rabobank Centraal Twente; Facilitaire Services

The summary of the master report is structured as follows; it starts with a brief general introduction of Rabobank Centraal Twente, whereupon the problem identification with the related research approach will be discussed. After this, the main concepts coming from the theory will be explained. Subsequently, the current situation and the future situation of the department Facility Services will be described. The practical research, in the form of case studies at other organizations, will be defined afterwards. The management summary ends with conclusions and recommendations for Rabobank Centraal Twente