Changing business processes : changing the business process of renting out and reselling of accommodation units at De Meeuw Bouwsystemen B.V.

Cranenbroek, S.W. van (2009) Changing business processes : changing the business process of renting out and reselling of accommodation units at De Meeuw Bouwsystemen B.V.

[img]
Preview
PDF
1MB
Abstract:During the past decades De Meeuw Bouwsytemen experienced a significant growth which resulted in an ongoing expansion of the activities. Because of this growth it gradually became harder to maintain control on all the business processes. The renting out and resale department also experienced a loss of control and next to this there is an increasing variety of products (there are far more options to adapt the units to the customer requirements). The design of the current process does not compile with the demand for it. This is certainly the case with the business process managing the units at De Meeuw Bouwsystemen. Research objective en methods: In order to create a higher performance on selected KPI’s the objective of this research is to redesign the business process of reselling and renting out accommodation units. The business process redesign (BPR) method is used to reach a higher performance. The change by BPR is considered to be too radical by some organizations, resulting in resistance and ineffectiveness in the organizations. Knowing the weaknesses of the theory gives room to prevent or alternate the weaknesses. On the other hand best practices of the theory can give an overview of the strengths of the theory. Enhancing the strengths and alternate or replace the weaknesses by other theories gives a firm basis to still use the BPR theory for this study. With each step in the process of BPR more specified theories are used for example: envision - SWOT, initiate - KPI selection, diagnosing - best practices, redesign - brain writing, etc. The combination of theories proofed to be a very useful tool in analyzing the process. The main dimensions where De Meeuw will be judged on are time, quality, flexibility and costs.
Item Type:Essay (Master)
Clients:
De Meeuw Bouwsystemen B.V.
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/60128
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page