Overheidscommunicatie en burgerparticipatie: een onderzoek naar de inzet van elektronische communicatiemiddelen om burgers te laten participeren bij veiligheidsproblematiek

Brink, Martijn van den (2010) Overheidscommunicatie en burgerparticipatie: een onderzoek naar de inzet van elektronische communicatiemiddelen om burgers te laten participeren bij veiligheidsproblematiek.

[img]
Preview
PDF
690kB
Abstract:This investigation is about the communication of the authorities with the goal to improve citizen participation with the approach of safety problems. In this investigation are ‘electronic ways of communication’ taken as the point of departure for the communication of the authorities to the citizens. By using the electronic ways of communication are the authorities using different instruments to communicate with the citizens. The authorities tries to achieve several goals with these electronic ways of communication. To achieve these goals, are several ‘qualities’ required. The goal of this investigation is to look which qualities are required and in which ways the existing instruments are suitable qualities. After that I investigated the space of improvement and which recommendations are possible. The central problem of the investigation is: · On which way can the authorities improve the effort of electronic ways of communication, in order to citizen participation with the approach of safety problems and improve this? Methods In this investigation I have used different investigation methods. Out of the theory are relevant points of view related on the central problem. Besides is emphatic looked at (1) the achieved goals of electronic ways of communication and (2) the qualities criteria of communication. Experimental results are taken on base of existing evaluation- and investigation rapports and depth interviews. Depth interviews are taken with people who are involved (or were involved) with the use of electronic ways of communication. These interviews are about the used instruments on the electronic ways of communication and strong and weak aspects of it. Investigation concepts The authorities are using the electronic ways of communication to involve the citizens by the approach of physic safety problems. The ‘authorities’ can been seen here as a ministry of decentralized service. Very often is the end responsibility with a ministry and is the leading in hands of decentralized services. This is because the decentralized services are in possession of specific expertise, information and experiences about handling physical safety problems. In practice it is very often the police involved with the use of electronic ways of communication. Physical safety problems are various cases of tracking persons and also aid at disasters and traffic incidents. This is because of electronic ways of communication are used to approach different kinds of safety problems. That is why safety problems are not delimited in varietys , but different of causes. I have investigated the following electronic ways of communication: ‘Amber Alert’, ‘Burgernet’, ‘NL-Alert’, sounds vehicles, ‘Mail- Alert’ disaster stations, trafficsigns, ‘SMS-Alert’ and the ‘WAS-sirens’.
Item Type:Essay (Master)
Clients:
Stichting Nederland Alert, Almelo
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Public Administration MSc (60020)
Link to this item:http://purl.utwente.nl/essays/60408
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page