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When helping others is harmful for yourself : moderating effects of motives on the relationship between organizational citizenship behaviour and negative outcomes

Pezij, Anne M. (2010) When helping others is harmful for yourself : moderating effects of motives on the relationship between organizational citizenship behaviour and negative outcomes.

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Abstract:Most studies about organizational citizenship behaviour (OCB) focus on the positive consequences, while the negative consequences for employees seem to be underexposed. The extent to which OCB is related to negative consequences, may be contingent upon the specific motives employees have. This study examines the moderating effect of motives on the relationship between OCB and negative consequences (i.e. role overload, stress and work-family conflict). In total, 85 employees participated in this study by filling out a questionnaire. We found evidence that indicates a positive relationship between OCB and negative outcomes. More specifically, results indicate that the positive relationship between OCB and stress was moderated by affective commitment. This relationship was moderated such that the relationship between OCB and stress was weaker for employees with high levels of affective commitment. In addition, results indicated that continuance commitment was a moderator such that the relationship between OCB and stress was stronger for employees with high levels of continuance commitment. The results also revealed that cooperative norms had a moderating effect on the relationship between OCB and work-family conflict, such that the relationship was stronger for employees with high levels of cooperative norms. Implications for future research are discussed.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/60485
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