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Visiting the CT-scan; appointment system or walk in? : patient preferences and possible arrival pattern

Scholtens, M.A. (2009) Visiting the CT-scan; appointment system or walk in? : patient preferences and possible arrival pattern.

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Abstract:More and more countries face the challenge of improving quality of healthcare. Many problems like long waiting times are threatening quality standards. Access to healthcare is important to create timely care, which is an aim of improving quality according to the IOM (2001). Different systems that can improve access are described in literature. The new introduced systems are supposed to be patient centered, but which aspect of access systems is preferred most by patient’s remains unclear. The radiology department is a supporting department which uses diagnostic technologies. Many patients are referred to radiology so it has to deal with many (patient)flows. Because it is many times a bottleneck in patient flows, problems like long waiting times occur. Especially improvements to this department can contribute to higher quality. Therefore a good working access system is an important tool to reach improvement in quality like more timely and patient centered care. In the Academic Medical Center Amsterdam at the CT scan, a diagnostic technology at radiology, they use only bookable appointments in advance; an appointment system. An other possibility is a walk in system; in this system patients can walk in whenever they like, without an appointment.
Item Type:Essay (Master)
Clients:
Amsterdamsch Medisch Centrum
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Health Sciences MSc (66851)
Link to this item:http://purl.utwente.nl/essays/60608
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