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Exploration of the front end processes of an Imaging Department

Kooij, Jelle (2009) Exploration of the front end processes of an Imaging Department.

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Abstract:Introduction Many Emergency Departments (ED) of public hospitals in New South Wales have overcrowding issues that result in long waiting times. Campbelltown hospital, situated in the southwest Sydney-area, has the same problems. The Centre for Industry and Innovation Studies (CInIS) from the University of Western Sydney was invited to research and help solve this problem. Interviews with important stakeholders sourced these problems to the Imaging Department of the hospital. The Imaging Department (ID) has to deal with several inputs: patients wait at the inpatient wards and the ED, and patients come from outside the hospital for a service from the ID. These different inputs for the ID workflow are not synchronized and there exist differences and vagueness in priority. After analyzing the process for the CT room and Sonography, exploratory research was needed into the front end process of the imaging department. This front end process starts on the moment an ED staff-member enters a ‘request for imaging’ in the system and ends on the moment the patient enters the room.
Item Type:Essay (Bachelor)
Centre for Industry and Innvoation Studies
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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