University of Twente Student Theses


Managing requirements in business processes management suite projects

Aukema, Chris (2011) Managing requirements in business processes management suite projects.

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Abstract:INCENTIVE Capgemini FS GBU is getting more often involved in the implementation of software solutions using Business Process Management Suites (BPMSs). The requirements management practice is one that is mastered in the Custom Software Development (CSD) field, but lacks of a common approach in BPMS projects. To improve this situation, the goal of this research is to create a tool independent requirements management approach for BPMS projects. RECOMMENDATIONS The goal is reached, a useful, ease to use and complete requirements management approach for BPMS projects has been developed and is recommended to be used. It is a combination and adaption of existing methods, tailored to BPMS project use. It is organized into three main elements: 1. Be Agile, which focuses on creating an agile mindset, an agile project process and agile team members. 2. Collaborate, which focuses on the importance and possibilities of collaboration in a BPMS project. Especially regarding the topics: customer collaboration, collaborative requirements elicitation, collaboration of systems and offshoring. 3. Deliver, which focuses on the products of requirements management. It offers building blocks to help select the right deliverables for a project. It furthermore advices on the related topics: Vision document, connection of use cases to process models, traceability, prioritization, changing requirements, a lean requirements management plan, frameworks and templates. MOTIVATION The approach is based on theory as well as practice. The state of the art has been explored, researching traditional approaches, agile approaches and BPMS vendor approaches. They all offered advantages as well as disadvantages for use in BPMS projects. To explore practice, eighteen interviews were conducted, to learn what methods from theory are actually used, what best practices are applied and what problems still exist. The combination of theory and practice led to a requirements management approach combined and adjusted for use in BPMS projects. This approach was reviewed and in general it was found useful, easy to use and complete. The recommendations the reviewers made led to an improved version of this approach. CONSEQUENCES Application of the requirements management approach for BPMS projects will lead to a better aligned requirements management process, as opposed to using existing methods. The requirements process as well as its products will be in gear with the needs and possibilities of working with a BPMS.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
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