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Towards a lean blood testing process in Campbelltown hospital

Mulder, Sjaak (2012) Towards a lean blood testing process in Campbelltown hospital.

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Abstract:INTRODUCTION Campbelltown hospital in Australia is one of many hospitals that experience overcrowding issues on the emergency department. These overcrowding issues result in long waiting times for health services at the ED. Expanding the capacity is very expensive, this is the reason that the University of Western Sydney (UWS) was invited to do research to improve the efficiency of the existing capacity. Interviews with important stakeholders indicated that test results from the pathology department were an important source of delay. PROBLEM DESCRIPTION This is a preliminary study of a large research project of UWS that will focus on multi-level performance innovations. This preliminary study aims to get insight in the process of pathology testing and the interaction between the Emergency Department(ED) and pathology. Based on these insights we indicate avoidable activities and make suggestions for possible interventions. The process of pathology testing starts from the moment a request for one or more pathology tests is submitted by a doctor from the ED and stops when the results are returned to the doctor. APPROACH The goal is to get an overview of the process and identify avoidable activities, for which we suggest interventions. For this process we used the chandelier model (Sambeek, 2005). To identify the avoidable activities we performed a qualitative research, which consists of observations and interviews. The potential avoidable activities are tested on the relevance of avoiding the activity and whether an activity can be (partly) avoided. We suggest possible interventions to challenge the root causes of the avoidable activities so that the avoidable activities can be reduced or even totally avoided.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
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