University of Twente Student Theses
The development of a dynamic performance measurement system : implemented in an India based IT outsourcing company
Bonouvrie, Patrick Alexander (2011) The development of a dynamic performance measurement system : implemented in an India based IT outsourcing company.
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| Abstract: | The current set of performance measurement frameworks does not satisfy today’s requirements of a performance measurement system. Such systems loose relevance and effectiveness in today’s quickly changing environments due to the lack of modifiability and the lack of showing the impact of decision making. By applying decision and simulation models such as MCDA and System Dynamics to static performance measurement frameworks, a dynamic performance measurement system can be created which is able to maintain its effectiveness in today’s organizations. A six step approach based on experiences at an Indian based IT Outsourcing company is suggested in order to create such a system, resulting in a performance measurement framework that can quickly be modified and not only generated historic data but is also able to simulate the impact of possible decisions based on the data, allowing the executives to choose the best policy. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration BSc (56834) |
| Link to this item: | https://purl.utwente.nl/essays/61553 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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