University of Twente Student Theses

Login

Differences between users and their user problems: a usability test for Wehkamp.nl

Pluijlaar, Inge (2011) Differences between users and their user problems: a usability test for Wehkamp.nl.

[img] PDF
1MB
Abstract:If it appears that different kinds of users experience different kinds of user problems, improving a website may depend on contradictory principles. Within this paper we report on a small scale study, which aimed to investigate (1) whether different kinds of users -concerning age, gender, education, internet experience and product experience- differ in the types of problems they experience and (2) whether it is enough to test only 5-7 users to find 85% of the different, existing usability problems. It appeared that at least some significant differences can be found on the experience of knowledge based problems. We also estimated that with 19 participants we had only uncovered around 81% of the existing problems. Implications and research challenges are included.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/61686
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page