Assessing and enhancing the information quality maturity level in an organisation: the case of Shell Global Functions IT

Kisubika, Priscella (2011) Assessing and enhancing the information quality maturity level in an organisation: the case of Shell Global Functions IT.

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Abstract:In this era of information dynamism, the concern is not whether an organization experiences information quality challenges but how an organization deals with them however to avert those challenges one has to identify them first. The information quality challenges are common to all expanding organizations and GF IT is not an exception. 2/3rd of the interviewed GF IT respondents associated most information quality challenges to four dimensions as outlined; • Comprehensiveness /Completeness: Information tends to miss all the necessary values therefore it is usually unclear to the users. • Consistency: facts which should supposedly be similar are usually found to differ. • Accuracy: recorded values lack the necessary precision and are usually estimates. • Traceability: it takes a lot of effort to associate particular facts to ‘who’ made updates and ‘when’. These and other challenges are explained in the report. The advantage is that GF IT is already taking considerable steps towards improving the quality of its information in the individual functions. However at this stage, it is important to make careful choices of which approaches to take. In this report, we conclude that enhancing information quality in GF IT would take three approaches, one being the ‘desired’ approach, the next is ‘most demanding’ and the other the most urgent and ‘most feasible’ approach Desired approach: In this one, GF IT has to follow well stipulated continuous information quality management (IQM) procedures aligned to its OneIT information governance framework. The most feasible approach: GF IT should first deal with the major quality problems of incomprehensive, inconsistent, inaccurate and untraceable information by: first creating an awareness of the importance of improving quality aspects by function and then precisely attaching quality roles to specific or all individuals and then identifying critical information by function and by processes and, identifying quality requirements associated to that information and finally adhering to those requirements. The most demanding approach: simply requires taking the two approaches at the same time, i.e., the desired and most feasible. However the choice between the three approaches will also depend on which information quality maturity level GF IT seeks to attain. A good suggestion is to start with the most feasible approach and later on adopt the desired approach in this way, GF IT should use the 3 approaches but at different times. Nevertheless GF IT should take the quality of its information as a matter of urgency.
Item Type:Essay (Master)
Clients:
Shell Global Functions IT
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
Link to this item:http://purl.utwente.nl/essays/61746
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