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Tactical planning for the gastrointestinal and hepatology department of Medisch Spectrum Twente : designing a tactical conceptual planning model for the outpatient clinic and the endoscopic clinic

Olde Keizer, C.M. (2012) Tactical planning for the gastrointestinal and hepatology department of Medisch Spectrum Twente : designing a tactical conceptual planning model for the outpatient clinic and the endoscopic clinic.

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Abstract:Background During the last years, a lot has changed in the Dutch health care sector. The health care insurance act was enacted, care is organized using DRGs and DOT and market competition is introduced in the health care sector. All these have to do with one important main development: providing better care at less cost. The effects of these developments can be observed within the MST. Costs can be lowered and the quality of delivered care can be improved by changing their logistic processes. Through this developments, operations management in health care has gained lots of attention during the last years. Research Scope and Problem This research is executed at the Gastrointestinal and Hepatology Department of the Medisch Spectrum Twente. This departments consists of an outpatient clinic, an endoscopic clinic and a ward. Focus lies at the capacity of the outpatient clinic and endoscopic clinic. Patients can be referred to either the outpatient clinic or the endoscopic clinic. These clinics generate demand for each other, so they are interdependent. GIHD has to deal with a great demand for care which will increase in the future due to the screening for colon cancer. Therefore it is advisable to research the capacity planning. The amount of consultation rooms, treatment rooms, the capacity of GI doctors and the amount of supporting personnel is of interest. The objective of this research is: To design a tactical conceptual planning model for the outpatient clinic and endoscopic clinic of the Gastrointestinal and Hepatology Department of MST and to determine the necessary steps for implementing this concept in the organization.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Health Sciences MSc (66851)
Link to this item:http://purl.utwente.nl/essays/61967
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