Tools stimulating supplier-driven innovation: an explorative study about tools stimulating supplier satisfaction

The subject of the Master thesis is supplier-driven innovation and it is assigned by Capgemini Consulting‟s Strategy & Innovation. This research focuses on collaboration tools supporting supplier-driven innovation to achieve supplier satisfaction and is an enlargement of Prof. H. Schiele's research on preferred customer status. He proved with his research that supplier satisfaction can lead towards a preferred customer status, which is the ultimate status a supplier can award an organisation with.