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One step closer to lean : the implementation of KR8 at water management centre the Netherlands

Maduro, Amy (2012) One step closer to lean : the implementation of KR8 at water management centre the Netherlands.

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Abstract:Background This thesis concerns the role of Lean Management and organisation factors in crisis management in Water Management Centre the Netherlands (WMCN). KR8, which is based on Lean Management, is being implemented since 1st of January 2012 to optimise the processes of WMCN. Lean originates from a production philosophy invented by Toyota and is focused on the activities which have value for the ‘product’. The motivation of this research is that WMCN stated that their organisation lacks a structure to total quality management (TQM) within their organisation in times of crisis. In addition, WMCN mentioned that they wanted to be a reliable partner within their network and advise to improve their level of quality. Goal This master thesis analyses the (potential) implementation gap issues of KR8 within WMCN. This analysis is done by examining the characteristics of the KR8-model and organisational factors which could hinder the implementation of a quality model.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Public Administration MSc (60020)
Link to this item:http://purl.utwente.nl/essays/62049
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