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Creating feasible schedules in the last step of the self rostering process

Uijland, Suzanne (2012) Creating feasible schedules in the last step of the self rostering process.

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Abstract:Introduction In service industries, such as healthcare and security services, people work around the clock. Considering the many preferences of employees and the labor legislations that are implied on the schedules, it is, both in theory (L. De Grano et al. (2009); R�onnberg and Larsson (2010))and practice, often hard to come up with good schedules for these employees. A possible way to cope with employee preferences and to increase job satisfaction, is self rostering. The main idea in self rostering is that employees can propose their own schedule and if they do this in a `good' way, they get to work most of their shifts as in their preferred schedule. Self rostering process The self rostering process consist of 5 steps: 1. The organization de�nes the sta�ng demand, i.e., the number of employees that need to perform a shift is specified for each shift and day. 2. The employees propose their preferred schedules. 3. The employees' preferred schedules are matched to the staffing demand, from which information on understaffed and overstaffed shifts is derived. 4. The information of Step 3 is returned to the employees, after which employees can adjust their schedules. 5. The planner fulfills the understa�ed shifts that remain after Step 4. The goal of this research is to design a method that helps planners finalize the schedule in the last step of the self rostering process and that is widely applicable.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
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