University of Twente Student Theses


Modeling the public order and safety domain

Hornman, P.W.H.M. (2012) Modeling the public order and safety domain.

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Abstract:Crises and disasters always have a great impact on people that are involved. Even years after a disaster the physiological and sometimes physical consequences are still felt among those that were involved. The government has implemented various laws and risk assessments to prevent crises. Also crises control has received a lot of attention over the last decade. Despite the implementation of these measures, past crises have shown that it is hard for crises fighters to switch to a intensive cooperation with each other. The research reports of three large crises; the firework disaster in Enschede, the large Chemie-Pack fire and the new-year fire in Volendam, have shown the problems on a managerial level. These findings are supported by the reports of three large disaster exercises where the same problems are identified. This formed the problem-statement for this thesis. The need for more efficient and better training of crisis control at the managerial level The need for more oversight of and insight in information that is needed for crisis control at the managerial level Many organization have benefited from Enterprise Architecture (EA) modeling and Business Process Modeling (BPM) in reducing organizational complexity. Tamm et al. recognizes four benefit enablers that show the advantage of EA; organizational alignment, information availability, resource portfolio optimization and recourse complementarity. Similar to business organizations, crisis organizations are characterized by structural complexity (many loosely coupled units), hierarchal relationships (many levels of command and reporting) and procedural rules (many constraints on how to act or operate). The advantages EA has on organizational alignment makes that the involvement of relevant people of the crisis organization is stimulated, which positively affects the knowledge of the presence of other roles and other partners. The information availability benefits may help to communicate between regions, and make that there is more uniformity about the interpretation of laws. Therefore the hypothesis of this research are as followed: Models can help training developers, trainers and trainees in creating, providing and receive training Models can help professionals at a managerial level in the public order and safety domain to gain more insight and oversight in the crisis organization To be able to test these hypotheses, this research is concerned with answering the following main research question: (MQ). “HOW CAN EXISTING MODELING TECHNIQUES BE USED TO MODEL THE DOMAIN OF PUBLIC ORDER AND SAFETY SO AS TO IMPROVE OVERSIGHT AND INSIGHT IN THE DOMAIN, AND TO HELP PROFESSIONALS WITH CREATING, PROVIDING, AND RECEIVE TRAINING AT THE MANAGERIAL LEVEL REGARDING DISASTERS AND CRISES?” To research the use of modeling in the domain of public order and safety, the modeling language ArchiMate is used as basis to design the Public Order and Safety Modeling Language (POSML). During workshops with domain experts the requirements for the domain specific modeling language are recognized. A conceptual-model was created to conceptualize the way the domain works. Derived from the requirements the concepts and relationships were created that best describe the entities and relationships of the domain. vi The examples that are created with POSML served as input for the validation part of this thesis. The validation is done using semi-structured interviewed with several experts in the field of public order and safety, modeling and game-creation. The examples are based on a scenario developed to form the basis for a virtual training game. The interviews focused on the rightfulness of the conceptual model and the usefulness of models in the domain. According to the experts, the overall opinion of the show examples was positive. They argued that models were potentially useful for the field of public order and safety. They emphasized that the models were specifically useful for trainees, trainers and functionaries at a managerial level of crisis control. Moreover, it allows trainers to evaluate a training with the trainees and allows trainees and functionaries to have a clear overview of information lines and collaboration information. However to be able to confirm the hypotheses a more practical validation approach is required. By collaborating with domain experts, POSML can be used to create stakeholder specific views to be used in the domain of public order and safety. This allows experts to compare the use of models in their work or training to their current working or training methods. This provides a more practical validation.
Item Type:Essay (Master)
BiZZdesign B.V.
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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