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Perceptie van geotechnische risico's en communicatie - Een interviewstudie naar de perceptie van interne en externe stakeholders omtrent de communicatie over geotechnische risico’s bij een bouw-en infraproject

Roelofs, Pam (2012) Perceptie van geotechnische risico's en communicatie - Een interviewstudie naar de perceptie van interne en externe stakeholders omtrent de communicatie over geotechnische risico’s bij een bouw-en infraproject.

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Abstract:This report documents a study into the perception of geotechnical risks and the communication about those risks at a Dutch construction and infrastructure project. Determining factors of risk perception have been analysed in this study, then worked out in a generic model and this model was then tested by stakeholders. The goal was to develop a model that maps the determining risk perception factors so that the project organisation can learn how to communicate effectively in the future with regards to the stakeholders’ need for information. The idea was that risk communication will have a positive effect on the reputation of a project organisation. The research population was divided into two groups: internal and external stakeholders. Stakeholders are all people from the project area who are involved in making a building and infrastructure project work. Stakeholders are characterised by the wish and necessity of receiving information about geotechnical risks. In this study we distinguish between two groups: the project organisation and its employees (internal stakeholders); and the local residents and mall and medium enterprises (sme) in the building project area (external stakeholders). During this research 19 people were interviewed to map the determining risk perception factors of internal and external stakeholders. This research shows that a project organisation employee can determine the way that geotechnical risks are perceived by different kinds of social groups, like local residents and colleagues. This research connects determining factors of risk perception (like previous experiences, pre-existing thoughts, and expectations) to the degrees of resistance against a building and infrastructure project. During the research, stakeholders’ perception may have been affected by incidents that have occurred at the construction site during the project and the level of communication regarding these incidents. It is advisable to map the risk perception of stakeholders, as well as the interaction between different stakeholders during construction infrastructure projects. Preferably, this can be done by means of interviews combined with questionnaires so that the project organisation can respond effectively to the need for information of those involved.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
Link to this item:http://purl.utwente.nl/essays/62198
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