University of Twente Student Theses


Problemen oplossen of oplossingen vinden? Oplossingsgericht werken in een organisatorische teamcontext.

Steenhagen, A.S. (2012) Problemen oplossen of oplossingen vinden? Oplossingsgericht werken in een organisatorische teamcontext.

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Abstract:Introduction : In the solution focused approach clients are being supported by healthcare professionals to construct solutions instead of solving problems (Gingerich & Eisengart, 2000). By using their own competences and resources, the client tries to accomplish an increase of the desired behavior (the solution) (Westra & Bannink, 2006b). Solution Focused Therapy is applicable in all situations where a conversation between a client and a professional exists (Bannink, 2009; de Jong & Berg, voorwoord van de vertalers, 2004). In this thesis research is researched if the principles of Solution Focused Therapy could be applied in new fields/contexts where the client-healthcare professional relationship doesn’t exist. Therefore, the following research question has been formulated: How can Solution Focused Brief Therapy be translated from an one-to-one care context into an organizational team context with professional-professional relationships (Solution Focused Teamwork)? Method : The research exists of two studies, which both can be separated into two substudies. In the first substudy seven internal Solution Focused Therapy trainers of the organization Aveleijn have been interviewed. In the second substudy an interview with an extern Solution Focused (Teamwork) trainer has taken place, expended with a video analysis. On the basis of the research results of study one, a qualification scheme for Solution Focused Teamwork has been developed in the second study, in the third substudy. In the fourth substudy this scheme has been pretested. Results and conclusions This research shows that Solution Focused Therapy and Solution Focused Teamwork overlay on sixteen characteristics. It turned out that the characteristics of Solution Focused Teamwork could be classified into four categories: the basic attitude (trust, respect, equality), the core values (system-oriented, future oriented, goal oriented, openness, using the qualities of the other, giving and receiving feedback), the conversation techniques (empty listening, summarizing, questioning, returning, reframing, adjust to the level of the other, complimenting) and the mandates. By Solution Focused Teamwork the development of the roles is a dynamic co-construction between the professionals. From a basic attitude of equality the professionals must come to a solution together. Hereby one professional has a question for help and another professional provides support from a mandate role. The supporting professional must know and use the qualities of the professional with the question for help. By returning this question for help, the professional with the question runs the learning process. Depending on the situation, the supporting professional can act from the initial or the circular mandate and the three fundamental mandate roles; leader, mentor/coach and manager. For every specific situation there must be questioned, which mandate is the most solution focused.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
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