University of Twente Student Theses


Usability onderzoek: hoe gebruiksvriendelijk is het online reumaportaal?

Remij, R. (2012) Usability onderzoek: hoe gebruiksvriendelijk is het online reumaportaal?

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Abstract:Background: Patients with rheumatic diseases experience limitations in daily life. Patients have difficulties with walking, self-care and the household. To support patients with rheumatic diseases an online rheumatic-portal can be a solution. An online rheumatic-portal is a comfortable and easy way to reach rheumatic patients. Due to various trends in health care, Medical Spectrum Twente in collaboration with the University of Twente has started a research project for developing an online portal for patients with rheumatic diseases. To develop the online rheumatic-portal, user-centered design was used. User-centered design focusses on involving the end user at every stage of the design process of a product to achieve the best usability outcome. The objective for this study is to determine how usable this online rheumatic-portal is and whether the intended users will use this online rheumatic-portal. Method: The research design for this descriptive study was qualitative. The research was conducted among seven rheumatic patients. The data were obtained through user tests and interviews. During the user tests the participants were asked to perform eight tasks on the online rheumatic-portal. Additionally, the participants were asked to think aloud. After the user tests a partially structured interview was conducted with the participants. The questions were based on the Technological Acceptance Model [TAM]. Results: Three tasks were completed by all participants. More than half of the participants found all tasks useful. Further found a half of the participants six tasks easy. In total 44 problems occurred during the execution of the tasks on the online portal; however 24 of these problems are technical. These technical problems occurred mainly because the online portal rheumatism was still in demo version. Conclusion: The users are very satisfied with the usage of the online portal. They found it very useful and easy to use. It can therefore be concluded that the online rheumatic-portal is useful, with a number of design improvements as an exception. All participants who participated in the study have the intention to use the online portal.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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