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In need of a third party: the influence of conflict asymmetry, future interaction and cultural background on the needs from third-party help

Ruard Douglas, L.P. (2012) In need of a third party: the influence of conflict asymmetry, future interaction and cultural background on the needs from third-party help.

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Abstract:Research suggests that third-party help has several benefits for a conflict and the conflict parties. So far, research on the needs of a conflict party from third-party help is limited. In this study the influence of experienced conflict asymmetry and anticipated future interaction on the needs from third-party help is investigated. Additionally, the role of cultural background as a moderator is explored. It was expected that depending on the amount of experienced conflict asymmetry and anticipated future interaction by a conflict party, there would be a different need for certain type of third-party help. 726 former clients of the Dutch legal desk with a wide range of conflicts (e.g. work related conflicts, civil disputes, divorce) filled in an adaptive computerized questionnaire. Using factor analysis three different main types of third-party help a conflict party could have need for were distinguished, emotional help, positive relational help and content oriented help. Hierarchical multiple regression analyses were used to test the hypotheses. It was found that the more symmetrical the conflict is and the higher the anticipated future interaction, the higher the need for positive relational help. Further, the more asymmetrical the conflict is and the less anticipated future interaction, the higher need for content oriented help. No moderator effect of cultural background was found. Participants from a high-context culture indicated to have a higher need for emotional help.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/62457
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