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Possible critical factors for the implementation of the infection manager in healthcare

Veldhuis, F.E. (2012) Possible critical factors for the implementation of the infection manager in healthcare.

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Abstract:	Purpose: Antibiotics have become one of the most important treatments of sometimes life-threatening infectious diseases. However, excessive use of antibiotics has led to (multi-) resistant bacteria. With the development of the Infection Manager – a digital platform – where stakeholders can provide and collect information about infection control and infection prevention. Until now, only a small group of stakeholders were involved in development of the Infection Manager. To make sure the Infection Manager will be implemented successfully, it is essential to determine who all the stakeholders are, what their needs are, and, following from the needs, what the possible critical factors are for the implementation of the Infection Manager. The objective of this study is to develop a checklist to identify possible critical factors for the Implementation of the Infection Manager. Method: To come to a checklist with possible critical factors, first a literature study was done to investigate which method fits best for analysing stakeholders in eHealth. Subsequently, a questionnaire to identify possible stakeholders of the Infection Manager was sent to stakeholders who were classified as ‘definitive’ stakeholders – based on power, legitimacy and urgency – after a brainstorm session. Thereafter, semi-structured interviews with six possible stakeholders were held to investigate the stakeholders’ needs in relation to the Infection Manager. The answers of the interviews were used to determine the values that drive the needs of the stakeholders. By filling in the needs and values into a business model canvas, possible critical factors for the implementation of the Infection Manager were identified, which led to a checklist with possible critical factors for the implementation of the Infection Manager. Results: The literature study showed that there was as yet no method that fulfilled the criteria for analysing stakeholders for the Infection Manager. Accordingly, a new, combined method for stakeholder analysis was developed. The outcomes of the questionnaire and the interviews were used to investigate the stakeholders needs and requirements for the implementation of the Infection Manager. From these needs and requirements the covering values – ‘functionality’, ‘compatibility’, ‘security’, ‘usability’, and ‘attitude’ – were determined. By translating these values and needs into the business model canvas, the possible critical factors for implementation could be investigated. Conclusion: The possible critical factors for the implementation of the Infection Manager could be derived from all parts of the business model canvas. In case of the Infection Manager the most critical factors for implementation can be found in the block that represents the ‘key activity’ of the business model canvas.
Item Type:	Essay (Master)
Faculty:	BMS: Behavioural, Management and Social Sciences
Subject:	85 business administration, organizational science
Programme:	Health Sciences MSc (66851)
Link to this item:	https://purl.utwente.nl/essays/62538
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