University of Twente Student Theses


Transfer of lessons learned at the Dutch Navy

Hemmer, Anne-Fleur (2012) Transfer of lessons learned at the Dutch Navy.

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Abstract:Knowledge is of growing value for organizations. In the expeditionary nature of today’s missions, which entails a higher complexity and ever-­‐changing environments and conditions, the need for effective and relevant information from and towards the mission area is essential. It is important that the Dutch Navy continues to learn by capturing, transferring and building upon knowledge because not doing so might have lethal consequences. Lessons Learned are an important part of this knowledge because they entail both implicit and explicit knowledge gained from experiences. To learn as an organization these Lessons Learned must be transferred to other Dutch Navy personnel, especially to the crewmembers that are going on a new mission, and be stored in order to have these Lessons Learned available at a later point in time. By assessing the current situation on the transfer of Lessons Learned, by examining how marine personnel thinks about the way in which Lessons Learned are transferred and by identifying possible causes for not optimally sharing Lessons Learned, this study might contribute to the improvements of the transfer of Lessons Learned. To contribute to an enhanced knowledge transfer capability in current and future situations, the recommendations below could be taken into consideration. 1. a) Providing feedback on suggested Lessons Identified; b) Writing procedures for the feedback of Lessons Identified; 2. Spread awareness of the Lessons Learned database; 3. Facilitation of informal knowledge transfer. These recommendations are a result from the conclusions drawn from this study. The problems related to the transfer of knowledge and causes of these problems are briefly clarified below. (1) Crewmembers do not get feedback on Lessons Identified provided, resulting in a possible lack of willingness to provide new Lessons Identified. A not optimal execution of the process of the transfer of Lessons Learned at the Dutch Navy might be a cause of this insufficient feedback. (2) The Lessons Learned database is hardly used, because most crewmembers do not know the existence of such a database. Consequence is that crewmembers are not aware of existing Lessons Learned, which is of course undesirable. The gap between organizational learning and knowledge management might be seen as a cause of this problem. (3) Lessons Learned are mostly transferred informal with colleagues from their own vessel due to the strong social networks within the Dutch Navy. A negative consequence of informal transfer of Lessons Learned is that these lessons are not stored and therefore not available for those concerned.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Public Administration MSc (60020)
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