University of Twente Student Theses


Stage maturity model of m-Government (SMM m-Gov) : improving e-Government performance by utilizing m-Government features

Maranny, E.A. (2011) Stage maturity model of m-Government (SMM m-Gov) : improving e-Government performance by utilizing m-Government features.

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Abstract:As the need of the government for improving transparency and accountability in various government services, the government is aware of the imperative of using ICT to support the interaction between government and citizens concurrently with other government initiatives. The government started to invest huge capital into infrastructure when they started the e-government project and gradually shifting from traditional interactions to provision of e-services. The deployment of e-Government is expected to improve the quality of service and reducing time delivery to the citizens. As the availability of multi channeling services as well as high penetration of mobile devices in developing countries , the use of mobile technologies is consider to be comprehensive way to helps government accelerate their performance, as an addition to e-government, known as mobile government. Objective In this thesis, we propose a stage maturity model of m-Government (SMM m-Gov) to measures the performance of m-Government implementation as a complementary of e-Government to provide better performances of the government to deliver services to citizens. With the stage maturity model, the government can assess in which level are their position in current situation and how to go to the next level of maturity. Methodology SMM m-Gov was designed based on exploratory literature studies and theoretical analysis. Qualitative meta-synthesis method is used and validated with experts that are active in the field of e-Government. The model applied within case studies together with the maturity assessment tool to determine its applicability in real-life context. Main Conclusions of SMM m-Gov - The proposed stage maturity model of m-Government, consist of five incremental stages and eight maturity domains ranging from initial to full development, depicted in matrix model. The model is new in the field of m-Government and consider as the first mobile government maturity model with its two dimensions: stages and domains. vi | - The stage maturity model of m-Government offers a scientific framework for the e-Government and m-Government development process. It has shown the linkages and similarities between both of them. - The SMM m-Gov addresses the m-Government maturity aspects in order to improve e-Government services by utilizing m-Government features, but the model also can be used in e-Government development, not limited to m-Government areas. - The SMM m-Gov is a generic model and can be used in other developing countries, and can be adjusted to the needs and priorities of the government/organizations. - The SMM m-Gov together with its maturity assessment can be used to measure in which level is the government in current situation and can be useful as a roadmap for government that are considering or already implement the m-Government project.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
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