The expected effectiveness of the approach of multi-problem families through the eyes of project partners : the case of the "Neigborhood Coach Project" in the Velve-Lindenhof area in Enschede

Boer, Michelle de (2012) The expected effectiveness of the approach of multi-problem families through the eyes of project partners : the case of the "Neigborhood Coach Project" in the Velve-Lindenhof area in Enschede.

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Abstract:In recent years there has been a rise of criticism on the organization of care and social support to families facing many complex and interrelated socioeconomic and psychosocial problems at different areas - the so-called multi-problem families. This criticism is mainly related to an oversupply of organizations providing services in a too specialized and differentiated way. Due to the presence of a wide variety of professionals at the domains of housing, education, care and income, families might get confused about their situation. Even for professionals the situation is not always clear. They are often unaware of each other’s interventions. Since these professionals only treat the problems in which they are specialized, no integrated support is established. Furthermore, there is a lack of coordination and mutual alignment of this support. The city of Enschede and professionals of care and service organizations started to look for practical and innovative ways to provide integrated support for multi-problem households. This has led to the introduction of the ‘Neighborhood Coach Project’ in the deprived Velve-Lindenhof area in 2008. In this project, the care and service delivery is being coordinated through an integrated problem approach that emerges from the cooperation between neighborhood coaches and professionals from 25 community and governmental organizations. These institutions created a network of project partners and agreed all on transferring informal decision-making power to the neighborhood coaches. This problem approach must contribute to both an integrated and coordinated plan of action. The purpose of this research is twofold. On the one hand, it aims to give insight in how the neighborhood coaches and project partners cooperate in the context of the problem approach and what project partners expect from the effectiveness of the problem approach. On the other hand, it aims to explain the individual differences in the expectations of this effectiveness by means of actor characteristics and the quality of the cooperation. The theoretical framework for this research is based on a combination of the Institutional Analysis and Development (IAD) framework of Ostrom, Gardner and Walker (1994) and different network theories. From this framework it can be expected that project partners have influence on the cooperation which in turn affects the expected effectiveness of the problem approach. Since the project partners have different characteristics (i.e. level of support for the idea of introducing neighborhood coaches, amount of trust, extent of differences of opinion and level of goal consensus), it can be expected that these four actor characteristics have a direct influence on the expected effectiveness of the problem approach and how project partners assess the quality of the cooperation. Furthermore, it can be expected that the quality of the cooperation influences the way in which project partners assess the effectiveness of the problem approach.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Public Administration MSc (60020)
Link to this item:http://purl.utwente.nl/essays/62699
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