Designing an human resource shared service center : research into the suitability of human resource activities for an shared service center

With this research, the suitability of HR activities for Human Resource shared service centers is examined. For this suitability the moderating impact of differentiation in needs of users on the relationship between location of HR provision and HR service performance is studied. After conducting regression analyses the results showed that differentiation in needs has a moderating impact. HR activities with a low differentiation in need showed to be suitable for HR shared service centers. Were other studies discuss the suitability of HR activities for HR service centers based on type of activity, like transactional or transformational. This study provides evidence that the suitability of HR activities for HR shared service center is contingent on the differentiation in needs of users. These findings have important theoretical and managerial implication in the field of designing HR shared service centers.