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Requirements engineering in market-facing projects : a case study

Wesselink, M. (2011) Requirements engineering in market-facing projects : a case study.

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Abstract:Chubb wants to improve their business processes by automating parts of their communication channels between them and their brokers. Therefore, Chubb is developing market-facing systems that address these business processes. However, the current approach that Chubb is using for developing systems is mainly suitable for developing systems based on existing systems. Due to that marketfacing systems are systems that are not based on existing systems; the current approach is not optimal for the development of market-facing systems. Therefore, Chubb asked us to do a research on gathering, negotiating, validating and prioritizing requirements of market-facing projects from a multistakeholder perspective. What brings us to the central question of this research, namely: How to gather, negotiate, validate, and prioritize requirements of market-facing projects from a multistakeholder perspective? In order to answer this question, this research is divided into five sub questions. Namely; 1. What methods/approaches for similar projects and companies are suggested in scientific literature? 2. How does Chubb currently gather, negotiate, validate and prioritize the requirements of marketfacing projects? 3. What can be improved in the way Chubb gathers, negotiates, validates and prioritizes requirements reviewing the current practice and comparing against scientific literature? 4. What would be a better way for Chubb to carry out requirements engineering for market-facing projects? 5. How to evaluate the proposed framework/methods?
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
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