University of Twente Student Theses


Consequences of using pre-recorded video interviews as a (pre-)selection tool : results of interviews and an experiment combined

Harmsel, J. ter (2011) Consequences of using pre-recorded video interviews as a (pre-)selection tool : results of interviews and an experiment combined.

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Abstract:Organisations nowadays increasingly make use of internet technology to recruit employees. Part of such “e-recruitment” process is a relatively new but rapidly growing approach that allows communicating with applicants by using webcam technology, timeand place-independent. A recent development in this area is the use of pre-recorded, instead of live, interviews. Applicants are asked to answer a set of questions that is designed for the specific vacancy they applied for. Answers are recorded using a webcam and sent to the recruiter, who receives a video of the applicant next to the applicants’ résumé. This provides a recruiter with an additional source of information, which can be used when decisions are made on whom to invite for a face-to-face interview. The goal if this research was to identify all (unbiased) consequences of using video interviews in the pre-selection of applicants. Therefore, the following research question was answered: What are the consequences of using pre-recorded video interviews in the recruitment and selection process of job candidates? By means of mixed method research we explored the consequences of using web-based video interviews in pre-selection. After a structured literature analysis into these consequences, two empirical methods were used. First, interviews were conducted with respondents from different organizations who made use of video interviews for preselection. Second, an experiment was done to further explore whether video interviews indeed provide more information about applicants to recruiters. The conducted research gives insight into the perceptions of our respondents, and is of exploratory nature. Therefore, no absolute conclusions can be drawn from its results. Those results indicate that consequences of using video interviews are contingent on multiple factors such as for example job position, age of applicants, educational level and the labor market situation. In most situations were video interviews are implemented, a reduction in the number, and an increase in the quality of applications is seen. Further, recruiters seem to be able to make better decisions on whom to invite for face-to-face interviews. As a result, fewer face-to-face interviews have to be conducted to fill a vacancy because applicants perform better in these interviews. Therefore, the main consequences of using pre-recorded video interviews in the selection process of job candidates is that a similar amount of same quality hires can be made in a more efficient way.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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