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Sharing essential information in the Rofra Home supply chain : improving supply chain transparency and structuring information flows

Kerver, L.P. (2012) Sharing essential information in the Rofra Home supply chain : improving supply chain transparency and structuring information flows.

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Abstract:This thesis focusses on the research to develop and build a prototype of the Rofra | Home supplier portal for sharing essential information throughout the supply chain, in order to resolve the "red rule problem". The performed research is based on a six design science research methodology. The design research on the Rofra | Home supplier portal was conducted by following a problem centered approach. The specific research problem was defined as the accuracy of the expected delivery dates of ordered goods from external supplier, which was indicated as the cause for the “red rule” problem at the Rofra | Home company. Specific solution objectives were defined for the solution. The goal of the solution was to integrate and manage critical business links in the supply chain as managed process links. The solution objectives were defined as structure objectives for the artifact and functional objectives for the artifact. These defined objectives served as a blueprint for the development of the artifact. The desired functionality and the architecture of the artifact were designed and modelled. Based on the model and analysis of the current situation, ass also on the determined solution objectives, the desired functionality and the architecture of the new artifact were designed and modelled into a new purchasing and delivery process. Based on the new model a demonstration version of the artifact was developed. The demonstration version of the artifact was used for a simulation of the newly designed process. Based on this simulation the developed artifact was evaluated. For the evaluation of the artifact, the developed solution objectives were transferred into evaluation criteria, and structured in an evaluation scheme. Based on the evaluation results we concluded that the evaluation criteria of the developed artifact which were rated as good, contribute to the integration of critical business links in the supply chain, in order to enhance the accuracy of the expected delivery dates for goods ordered from ordered external suppliers. We recommended that in order to enhance the two way information flow, which was evaluated as moderate, the integration of the not available functionalities into the developed artifact should happen. Overall the thesis concluded that the developed artifact did contribute at resolving the “red rule” problem, but that the missing functionalities in the developed demonstration version of the artifact could enhance the integration of critical business links in the supply chain, in order to improve the accuracy of the expected delivery dates for goods ordered from ordered external suppliers, which will resolve the “red rule” problem.
Item Type:Essay (Bachelor)
Clients:
Rofra | Home
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
Link to this item:http://purl.utwente.nl/essays/62879
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