University of Twente Student Theses
Behaviors in highly effective continuous improvement teams : two types of video-analyses of three prototypical work situations
Weenink, L.A.M. (2012) Behaviors in highly effective continuous improvement teams : two types of video-analyses of three prototypical work situations.
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| Abstract: | In order to adapt to today’s highly uncertain and customer-focused environment, many organizations implement continuous improvement (CI) at the shop floor team-level. However, many teams fail to successfully implement CI, while the behavioral dynamics of CI teams are hardly understood. To explore their daily behaviors, five highly effective CI teams were minutely analyzed by means of a survey and video-analysis of three prototypical situations: a start-up meeting; a weekly team meeting; and everyday work of team members and leaders. It appeared that all five teams have different behavioral dynamic patterns, although some similarities were found. For instance, team leaders barely showed any ‘self-defending’ type of behaviors during all three prototypical situations. Furthermore, during their everyday work, team members showed extensive ‘individualized consideration’, far more than in the meetings. In addition, two teams with similar types of work environments, showed correspondence in their team dynamics. For instance, these team leaders had the same level of ‘informing’ during the start-up meeting. This suggests that CI team dynamics are subject to contextual enablers. Finally, ‘Team learning’, measured by the survey, was negatively related to negative types of observed behavior (e.g. defending one’s own position) and positively related to the observed behavior ‘intellectual stimulation’. Our findings open up new paths for future video-research on behavioral dynamics in CI teams. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/62884 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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