University of Twente Student Theses


Design and evaluate a deployment process for the ES benefits management method

Oude Maatman, Ruud (2011) Design and evaluate a deployment process for the ES benefits management method.

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Abstract:48% of the organizations that implement an Enterprise System (ES), realize less than halve of their anticipated benefits. Current research shows that when building a business case for an ES project, their ability to identify the benefits of the project is below satisfaction, benefits are overstated and there is an insufficient understanding of the required business changes to realize the benefits. In previous research by the author, the ES Benefits Management (ESBM) method was created to overcome these problems, by provide organisations with a tool that helps them to identify and manage, specific and feasible benefits. The ESBM method, albeit designed for organizations, has never been tested in real life. The goal of this research therefore is to validate the ESBM method by applying it in real life ES projects. Before the ESBM method could be validated, it is first transferred to a suitable form for deployment in the organization. Based on discussions with business experts and literature in the "requirements elicitation" and "methodology" field, an interview and two workshops were selected and designed to deploy the ESBM method. The ESBM method was deployed in three different types of ES projects: implementing a module of an ES, roll-out of the global ES to a local entity and replacing the global ES. The size of the cases ranged from several €100.000's to multiple millions. The outcome of the cases and the results form the questionnaires show that the ESBM method is capable of (all in relation to not using an benefits management method): Finding additional benefits Creating specific benefits Creating feasible benefits Creating relevant benefits Increase the manageability of the benefits identified The ESBM method increases commitment of the participants and creates more insights in the projects. The main element used by the ESBM method to create not only accurate and feasible benefits but also increased insight is providing the participants with a platform and process that generates discussions. Bringing together six viewpoints and guiding the participants through the deployment process of the ESBM method, requires the participants to specifically define how they see a benefits, which ignites and intensifies discussions. Deploying the ESBM method showed it is applicable for adopting organizations, each of the companies would use it for future business cases. Deploying the ESBM method requires on average 8 hours per participant, for six to ten participants. From the participants at least two thirds should have a business background to optimally use the ESBM method. The ESBM method becomes viable to use for projects with a budget starting at €500.000. The main recommended improvements to the ESBM method are to increase the duration of the workshops to four hours, add a C-level workshop before starting with workshop 1 and add an intermediate discussion of the benefits with the participants they have been assigned to.
Item Type:Essay (Master)
KPMG Advisory
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:54 computer science
Programme:Business Information Technology MSc (60025)
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