University of Twente Student Theses


Designing a performance dashboard at Sigmax

Soest, Joris van (2013) Designing a performance dashboard at Sigmax.

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Abstract:At Sigmax, the information needed to give guidance to the process of managing projects is often not quickly and in an aggregated form available. Multiple information systems are used to record information. Reports are created by hand which costs a lot of time; up to 2 days a month for certain project managers. Current status of projects are not readily available at any given time. A problem analysis showed the following results; - reports are not suited for comparison, - there are many (unlinked) sources of information, - it takes a lot of manual work to create reports, - project managers cannot act quickly because of lack of signals. The objective of this research is to improve the overview of project management related information by designing a prototype performance dashboard for the project managers and upper management of Sigmax. A literature study has taken place on the subjects of performance dashboard and project management. We encountered that performance dashboard research is still very young, although we did get a comprehensive picture what a dashboard should contain. We explored the subject of project management on a general level, to determine how to use a performance dashboard in the setting of project management. Completing a project with success is the art of balancing the following six constraints: scope, time, cost, quality, resources and risk. When these aspects are managed correctly, the project has a high chance of success. These areas of project management have become the content for our dashboard. A dashboard prototype was designed and validated in two iterations. Based on the available data it was not possible to create a full functioning dashboard. A prototype was designed to show the possibilities. Based on feedback of a number of project managers, we improved the prototype in a second version. This second version was validated through a survey based on the Technology Acceptance Model, since acceptance of the dashboard was considered as a key element. Based on the results of the survey, we are certain that a performance dashboard will be accepted at Sigmax.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Information Technology MSc (60025)
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