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Development and validation of a trust evoking behavior scale

Worlitzsch, Attila (2013) Development and validation of a trust evoking behavior scale.

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Abstract:This study is about interpersonal trust and the possibility of actively managing a trust-relationship. For this purpose a newly developed Trust Evoking Behavior Scale with 40 survey items was tested and validated with a survey employed to a sample of 165 Dutch and German participants. The resulting TEBS contained 30 concrete behaviors that have shown to evoke trust. Factor analysis revealed the same initial four-factor structure: Receptivity, Transparency, Positivism and Other-Directedness. Next to good face validity, the TEBS not only showed to possess discriminant and convergent validity, but also to have construct validity and reliability. Based on the TEBS, future research can be oriented at the validation of the TEBS with regard to its predictive validity or how the scale can be used in different contexts
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/63364
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