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Shared Services in Information Technology and Supply Chain Management

Loges, M.N.A. (2013) Shared Services in Information Technology and Supply Chain Management.

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Abstract:After the emergence of shared service centers shared services became most common in the fields of Human Resource Management and Finance. On the contrary, fields such as Information Technology and Supply Chain Management are on the rise, yet in connection with shared services little theory has been published. This paper aims at finding special characteristics concerning the organization of shared services in the field of Information Technology (IT) and Supply Chain Management (SCM). By applying a dimensional framework to the sample of IT shared service and SCM shared service literature, information was extracted in an in depth literature review. The results showed that administration as a dimension was most elaborated in literature. Dimensions such as centralization, standardization and control were in both fields often mentioned in articles, nevertheless never fully examined. Besides the difference of having to manage different activities within IT and SCM, both fields showed similar overall characteristics such as the need of experts for sophisticated information systems.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration BSc (56834)
Link to this item:http://purl.utwente.nl/essays/63479
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