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Understanding HR frames' differences: perceptions of middle level managers about the HRM system

Oude Maatman, Lisanne (2013) Understanding HR frames' differences: perceptions of middle level managers about the HRM system.

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Abstract:When HR Managers develop HR activities, they need to communicate and implement it to the workers in the field via middle level managers. Different workers, including middle level managers perceive the same event, but make sense of it in a different way. The knowledge, assumptions, and expectations are different. Employees have frames, which reflect the way they receive the information and what their behavior will be. Congruent HRM frames will lead to better communication, employee satisfaction, organizational effectiveness, and changes in a HRM process are expected to progress easier. The goal of this study is to explore the roots of differences in frames, in order to increase understanding of behavioral differences towards HRM. An explorative case-study is performed in a health care organization. Four HR Managers and four middle level managers in one organization are interviewed. Three continuums of HRM activities are used: vision, philosophy, and execution of HR practices. Differences are found in philosophy and execution. Some studies are confirmed by this research, like the existence of different frames, personal differences based on backgrounds, and different functions leading to different main foci. While also new knowledge is found: differences in frames exist because a lack of clearness about the HRM philosophy and goals, execution of HR practices by middle level management is intuition- and inertiabased, differences in client-focus, and a seemingly big distance to the HR administration.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration BSc (56834)
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