University of Twente Student Theses


Bombardier: the evolution of mobility

Haan, T.W. de (2013) Bombardier: the evolution of mobility.

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Abstract:Lessons Learned (LL) are pieces of knowledge, based on experiences that can be either positive or negative, from which other people in a company can learn. The transfer of LL happens through (digital) systems. At Bombardier Transportation (BT), a global manufacturer of railway products, several of these systems exist. Among management the belief exists that these are not used to the maximum extent. The Theory of Planned Behaviour is used as a framework to analyze why employees do or do not supply or seek LL from these systems. In thirty-five semi-structured interviews with managers of departments where LL are used and LL experts, data was collected. Opinions on strengths and weaknesses of the currently used systems are gathered. Findings suggest that people can be motivated by anchoring both supplying and seeking in processes. The commitment and atmosphere among peers and management is perceived as high. Yet, LL have no high priority in projects. Several guidelines are established that enhance ease of use and perceived usefulness of LL systems. Answering to the findings, a process model for the exchange of LL is suggested and practical implications are listed. Conclusion is that the transfer of LL is best supported by a knowledge management strategy that combines codified knowledge with personalized knowledge. Literature suggests that these two strategies cannot be com-bined and therefore, further research focus on implications of this strategy is recommended
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
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