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De usability and acceptability van Lable Care in kaart gebracht

Berg, M. van den (2013) De usability and acceptability van Lable Care in kaart gebracht.

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Abstract:Goal This research was conducted to evaluate the acceptability and usability of the software program ‘Lable Care’. There was looked into how health care workers used Lable Care and what their subjective experience was of different aspects of Lable Care. Lable Care is an application that is meant to (1) enhance Shared Decision Making [SDM] in elderly care and (2) support health care workers with their daily tasks. Method With an observational study was examined how Lable Care was used by health care workers during their daily tasks. A think aloud protocol was added to the observations, to discover which problems participants experienced during the use of Lable Care. Ten participants were observed. By use of semi-structured interviews was the experience of twelve participants examined in relation to Lable Care. These experiences were examined in terms of the UTAUT: ‘performance expectancy’, ‘effort expectancy’, ‘social influence’, ‘facilitating conditions’, ‘behavioral intention to use’ and ‘use behavior’. Results The observational and interview data show that participants had high performance- and effort expectancy. This would lead to the intention to use Lable Care and eventually the actual system use of Lable Care. The results of the interviews show that the evaluation of the factors ‘social influence’ and ‘facilitating conditions’ were lower. However, the intention of health care workers to use Lable Care was still high. Conclusion The results lead to the conclusion that health care workers accepted Lable Care and they experienced Lable Care as user-friendly. However, improving the facilitating conditions could stimulate the actual use of Lable Care. The most important enhancements would be in respect of appliances and the network, as well as support within the organization.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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