University of Twente Student Theses


How do multilevel nonprofit governance systems operate? A case study

Rooij, E.H. van (2013) How do multilevel nonprofit governance systems operate? A case study.

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Abstract:The purpose of this thesis is to describe the multilayered governance system of a healthcare provider (offering long-term healthcare e.g. nursing home care, residential care and home care) with its corresponding responsibilities, roles and accountabilities of different internal actors who execute governance functions. Results from a survey among 3 board members and 6 top managers and interviews with 1 board member, 4 top managers, 10 middle managers and 6 nurses indicate that different employees carried out or were involved in governance functions. Not only the board of directors were involved in boundary-spanning, strategy for-mulation, policy-making, monitoring & supervising and providing accountability, but top management as well. Decision-making authority with regard to governance functions was centralized at the upper echelons of the organization. By carrying-forward information with regard to internal bottlenecks and opportunities middle and top management provided to be an important informer of decision-making for the board of directors.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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