University of Twente Student Theses


Patiënten Weten Beter: Verhalen over Patiëntenervaringen met Ziekenhuiszorg

Klein, Felix (2013) Patiënten Weten Beter: Verhalen over Patiëntenervaringen met Ziekenhuiszorg.

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Abstract:Background- Implementing patient-centered care in the Dutch health care system is currently an important goal. Patient-centered care focuses on the patient and the individual's particular healthcare needs. The main goal of patient-centered care is to help the patients to become active participants in their care. The University of Twente conducted in cooperation with the Rathenau Institute research over experiences of patients with the health care system. From the 20th April 2012 till the 19th March 2013 a total of 94 participants wrote down their experiences with the Dutch health care system on the website In this bachelor thesis research about who is most likely to participate in this study was conducted. Furthermore additional benefits in the patient’s health and an increase in satisfaction of writing about their experience are analyzed. Methods- The participants were asked to fill out a short questionnaire regarding socio-demographic variables about the writer. Then descriptive analysis was conducted on the basis of the gained data. Furthermore, the writers were asked to answer how their experience writing their story was. The answers regarding the writing experience were classified from the researchers into themes and sub-themes on the basis of an open thematic analysis. Results- Most of the writers were female, well-educated, between the ages of 26 and 70 years old, visited the hospital more than 10 times and wrote about ambivalent experiences. The following themes were found in the answers “Positive assessment of writing”, “Negative assessment of writing”, ” Duty”, ” Insight”, ”Higher regard for health”, “Change for next patient”, ” Reliving of emotion”, ” Self-awareness of emotion”, ” Closure” and ”Relief”. Conclusion- All in all was the sample more heterogeneous than previously expected. Although more women than men participate in this study and this might have led to a greater number of answers in the theme emotional response. Our findings indicate that the benefits of the Patiënten Weten Beter study (PWB-study) are similar to those gained through expressive writing. In total 8 out of the 10 themes regarding the benefits of expressive writing were also found in the literature study. The two themes, which were not found in prior studies, are “Attitude towards writing” and the theme “Duty”. It can be concluded that benefits similar to those of expressive and therapeutic writing might be possible to reach with a much simpler set-up.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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