University of Twente Student Theses


Het meten van verminderde arbeidsproductiviteit op de werkvloer (presenteeism) ten gevolge van gezondheidsproblemen

Medendorp, Niki (2013) Het meten van verminderde arbeidsproductiviteit op de werkvloer (presenteeism) ten gevolge van gezondheidsproblemen.

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Abstract:Background: Presenteeism is the reduction of productivity at work due to health problems. One way of measuring presenteeism is carrying out health questionnaires; one of them is the Health and Labour Questionnaire (the HLQ). The HLQ elaborates on the hours to catch up due to presenteeism. Several studies on presenteeism are carried out using this HLQ. These studies showed that there are many differences in results and therefore the HLQ seems to be no right measurement of presenteeism. The aim of this study therefore is getting the interpretation of the HLQ by healthy employees. The main question which has been asked is: What is the conceptual interpretation of healthy employees with regard to the measuring instrument the Health and Labour Questionnaire (the HLQ)? This attempts to determine the causes of differences in results. Method: A qualitative study was carried out. For this purpose, eight participants were interviewed using the think-aloud method and structured interviews with reference to the HLQ. During these interviews the participants were asked if they experienced problems to a certain extent in understanding the terms that have been used, the lay-out and the recall period of the HLQ and in addition, the influence of work-related factors is examined. The text fragments from the interviews were arranged by component and then coded. A formulation took place with the aid of an inductive analysis. Based on these points, a judgment has been made about the interpretation of the HLQ by healthy employees. Results: The participants who were interviewed differed in age and type of work. The results show that there is a lot of difference in interpretation of the HLQ. In particular, the second question in which the participants have to estimate how many hours they have to catch up as a result of a reduction of productivity, turned out to create a lot of problems. Out of eight participants only four interpreted the question as intended causing a large variation in responses. Conclusion: To increase the validity of the HLQ, the ambiguities in the questionnaire need to be removed. The question of the hours to catch up turned out to measure presenteeism ineffective at different professions. The usefulness of the HLQ to measure presenteeism needs to be discussed. A separation between professions may provide a solution.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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