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The spirit is willing, but the flesh is weak : the role of service quality, satisfaction and reputation in volunteer retention

Dyck, Stefan (2011) The spirit is willing, but the flesh is weak : the role of service quality, satisfaction and reputation in volunteer retention.

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Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/64458
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