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"Thank you for calling, please hold!" Improving the accessibility of the outpatient clinic call centre for general practitioners

Essers, D. (2014) "Thank you for calling, please hold!" Improving the accessibility of the outpatient clinic call centre for general practitioners.

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Item Type:Essay (Master)
Clients:
AMC, Amsterdam, Nederland
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:31 mathematics, 85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/64690
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