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Finding design rules to determine if HR activities should be shared or not to maximize HR service value.

Blokhuis, Rhonda (2014) Finding design rules to determine if HR activities should be shared or not to maximize HR service value.

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Abstract:The purpose of this research is to find if there are valid design rules to determine if HR activities can be best performed using a shared or non-shared delivery mode. From previous research there is not enough evidence for selecting the right delivery mode in order to maximize the outcome. In this research the outcome measurement used is HR service value, i.e. the trade-off between benefits and costs. Three variables from the transaction cost theory were proposed to be possible design rules; asset specificity, behavioral uncertainty and frequency. Using a survey method, I tested whether the interaction between design rules and delivery channel significantly influences HR service value. It was found that asset specificity has a negative influence on HR service value. It was also found that asset specificity did have an interacting effect between delivery modes and HR service value, such that HR activities with low asset specificity could be best performed using a non-shared delivery mode and that HR activities with a high asset specificity could be best performed using a shared delivery mode. For the other two variables, behavioral uncertainty and frequency, no significant interaction effects were found.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/64704
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