University of Twente Student Theses


The adoption and implementation of accessibility guidelines within Dutch municipalities

Nahuis, I.M. (2014) The adoption and implementation of accessibility guidelines within Dutch municipalities.

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Abstract:Dutch municipalities often seem not to be able or motivated to comply with accessibility guidelines, while the law prescribes them to comply. This research investigated what ensures that municipalities will or will not comply with the guidelines. Key stakeholders within six municipalities were interviewed to test the influence of dimensions gathered by literature and expert interviews. Results show that most dimensions are connected with the factor perceived importance. The proposed adoption model is built around this factor and explains how factors in several categories contribute to the final implementation. The research concludes with recommendations for both key stakeholders within municipalities and advisory governmental organizations. This study placed existing adoption models in a new context and proposed a new adoption model that contributes to explaining adoption processes within e-government systems and organizations.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
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