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Research into factors that influence the intention to share knowledge on a knowledge community platform within youth care: the case of “Jeugdkwartier”.

Perik, H.T.M. (2014) Research into factors that influence the intention to share knowledge on a knowledge community platform within youth care: the case of “Jeugdkwartier”.

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Abstract:The transition and transformation within youth care ask for a new way of thinking and working. It is expected that professionals need other forms of support to keep their expertise up to date and to further develop their work. This is a two study research based on questioning 22 youth care organizations in Twente, all associated with Jeugd Partners Twente who are collaborating with Saxion and University of Twente to create a knowledge community platform for youth care professionals, called “Jeugdkwartier”. The first study is executed to gain insight in the daily practice regarding knowledge sharing and the expectations of the professionals regarding the “Jeugdkwartier”. The second study sets out to examine the influence of motives and individual factors (self-efficacy, outcome expectations, trust and knowledge power), and organizational factors (time, organizational structure and culture) on the intention to share knowledge on a knowledge community platform. It includes examining of the impact of moderating factors (age, gender, personality and knowledge sharing experience). This research shows that professionals are looking for a platform that contains a great amount of knowledge, which professionals could use anytime and anywhere without restrictions of time or resources. This raises questions about the initial objective of the “Jeugdkwartier”, which was focused on arranging the “Jeugdkwartier” on the principles of social networking. The results of the intention study show that men prefer to share knowledge for work related subjects, while women are also motivated to share for some kind of interaction or for gaining respect or for the community feeling. In a sector like youth care with more female professionals, it is important to take the difference in knowledge sharing between men and women into account. Regarding the other factors that influence the intention to share, the study shows that self-efficacy, outcome expectations, trust and organizational culture are positive influencers of the intention to share knowledge on a knowledge community platform. Time was the only negative predictor of the intention to share in this study. This research not only fills a gap in the literature by looking at knowledge sharing in the youth health care sector, but also provides recommendations to support the development of the a knowledge community platform (in this case the “Jeugdkwartier”). One of these recommendations is to develop the “Jeugdkwartier” focusing on the sharing of information and knowledge, instead of the focus on social networking and social interaction.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
Link to this item:http://purl.utwente.nl/essays/65499
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