University of Twente Student Theses


Improving the boarding process of external insiders in large organisations

Keeris, P.J.C. (2014) Improving the boarding process of external insiders in large organisations.

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Abstract:Large organisations who outsource big parts of their IT need to be able to quickly onboard the outsourced workers (external insiders) to the IT systems which are required to do the job. Identity and access management systems are being used to execute this process. This is however not easy because organisations tend to be precautious when giving external insiders access to their systems and because it is a process involving two or more organisations and often multiple organisational units. This research presents an approach for organisations to identify barriers and design an improved onboarding process. To validate the approach, it was applied at Philips which resulted in a high level solution for Philips to improve their boarding process. The approach was built and improved iteratively, based on the experiences of the Philips case. The approach consists of six steps: (1) Analyse the organization, (2) identify issues, (3) design an improved boarding process, (4) develop recommendations for implementation of the boarding process, (5) implement and (6) evaluate.
Item Type:Essay (Master)
Royal Philips N.V., Eindhoven, the Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:54 computer science
Programme:Business Information Technology MSc (60025)
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